Question 1

Do I need to set up an account to order wholesale?

Accepted Answer

Yes, wholesale customers must set up an account with us. This ensures streamlined ordering, invoicing, and payments.

Question 2

How do I set up a wholesale account?

Accepted Answer

To set up a wholesale account, please fill out our application form online, email us, or call our team. All orders are placed online though the ordering platform Ordermentum.

Question 3

Do I need to be a business to open a wholesale account?

Accepted Answer

Yes, our wholesale accounts are typically open to businesses, restaurants, or other entities that require bulk bakery orders and hold an ABN.

Question 4

Are there any account requirements?

Accepted Answer

Wholesale accounts require an ABN.

Question 5

How long does it take for my account to be approved and set up?

Accepted Answer

Account approval and set up is done within business hours and can be done instantly or up to 24 hours.

Question 6

How can I check the status of my wholesale account application?

Accepted Answer

You can check the status by contacting us, and we’ll update you on the approval process.

Question 7

How do I update my account information?

Accepted Answer

All account information can be updated on online via Ordermentum. Please also notify our staff of any changes, including update of delivery address or delivery instructions, so we can advise our team.

Question 8

Can multiple people from my business place orders under one account?

Accepted Answer

Yes! We can set up multiple authorised users under your account.

We just need the users Name, Contact Number & Contact Email - we will send them an invite to access your business account and place orders online.

Question 9

How do I reset my account password or login details?

Accepted Answer

You can reset your password via the login page or contact Ordermentum for more assistance, if required.

Question 10

Do wholesale accounts get special pricing or discounts?

Accepted Answer

Yes! Wholesale accounts receive discounted wholesale pricing.

Question 11

Change of business ownership.

Accepted Answer

If you have a change of ownership to your business, please contact our office.

Question 12

Can I close my wholesale account?

Accepted Answer

Yes, you can cancel anytime. However, pending orders and payments must still be fulfilled per our cancellation policy.

Please contact our office to close your account.

Frequently Asked Questions