Privacy Policy

Bad Boy Bakehouse

Effective Date: 27 June 2026

1. Introduction

Bad Boy Bakehouse ("we", "our", "us") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose and protect your information when you:

Visit our website
Contact us by email or phone
Complete online enquiry forms
Submit wholesale applications
Interact with us through Facebook, Instagram or other social media
Place orders with us
Use any customer portal or online ordering platform we provide
Interact with our customer relationship management (CRM) system
Use any digital services operated by Bad Boy Bakehouse

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

2. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

Name
Business name
Position or job title
Email address
Telephone number
Mobile number
Billing address
Delivery address
Company ABN (where applicable)

Business Information

Business type
Trading name
Order history
Purchase history
Delivery preferences
Account information
Customer communications

Website Information

When you visit our website we may collect:

IP address
Browser type
Device information
Operating system
Website pages visited
Time spent on pages
Referring website
Cookies
Analytics data

Marketing Information

If you submit enquiries through:

Website forms
Facebook Lead Ads
Instagram Lead Ads
Email
Phone
Trade shows
Referral forms

we may collect information relating to your enquiry.

3. How We Collect Information

Information may be collected through:

Website enquiry forms
Wholesale application forms
Contact forms
Facebook Lead Forms
Instagram Lead Forms
Email correspondence
Phone calls
Customer portal registrations
Orders placed with us
Cookies
Google Analytics
CRM software
Third-party integrations

4. How We Use Your Information

We may use your information to:

Respond to enquiries
Provide quotations
Supply products
Process orders
Manage deliveries
Communicate regarding orders
Manage customer accounts
Improve customer service
Send requested information
Send product updates
Recommend relevant products
Analyse purchasing trends
Improve our products and services
Manage our CRM
Schedule follow-ups
Improve website performance
Meet legal obligations

5. Artificial Intelligence

Bad Boy Bakehouse may use Artificial Intelligence (AI) technologies to improve customer service and business operations.

AI may assist with:

Summarising enquiries
Categorising leads
Analysing purchasing trends
Recommending products
Identifying follow-up opportunities
Generating internal business insights

AI-generated recommendations are reviewed by our team before business decisions are made.

6. Cookies

Our website may use cookies to:

Improve website performance
Remember preferences
Measure website traffic
Improve customer experience

You may disable cookies within your browser settings, however some features of the website may not function correctly.

7. Analytics

We may use analytics services including:

Google Analytics
Meta Pixel
Facebook Conversion API
Other website analytics platforms

These services help us understand how visitors use our website.

8. Marketing Communications

If you provide your details, we may contact you regarding:

Wholesale opportunities
Product launches
Promotions
Industry news
Business updates

You may unsubscribe from marketing communications at any time.

9. Information Sharing

We do not sell personal information.

Information may be shared only where necessary with trusted providers including:

Payment providers
Delivery companies
CRM software providers
Website hosting providers
Cloud storage providers
Email providers
Phone system providers
Marketing platforms
Order management platforms
Professional advisers
Government authorities where required by law

10. Data Security

We take reasonable steps to protect your information using:

Secure cloud systems
Password-protected systems
User access controls
Encryption where appropriate
Staff access permissions

While we take reasonable precautions, no online system can guarantee absolute security.

11. Data Retention

We retain information only for as long as reasonably necessary to:

Provide services
Maintain customer relationships
Meet legal obligations
Resolve disputes
Maintain business records

12. Access and Correction

You may request to:

Access your personal information
Correct inaccurate information
Update your contact details

Requests may be made by contacting us.

13. Data Deletion

You may request deletion of your personal information where permitted by law.

Some information may be retained where required for:

Tax obligations
Financial records
Legal obligations
Transaction history

Please refer to our Data Deletion page for further information.

14. Third Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of third-party websites.

15. Children's Privacy

Our website and services are intended for business customers and are not directed towards children under the age of 16.

16. International Data Storage

Some of our software providers may store data on secure servers located outside Australia.

Where this occurs, we take reasonable steps to ensure your information remains protected.

17. Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page.

18. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your information, please contact us.

Bad Boy Bakehouse

Email: info@badboybakehouse.com.au

Website: https://www.badboybakehouse.com.au

Phone: (Add your business phone number)

Address: (Add your business address)

Last Updated: 27 June 2026

Bad Boy Bakehouse CRM & Lead Management Platform

Effective Date: 27 June 2026

Introduction

Bad Boy Bakehouse ("we", "our", "us") is committed to protecting the privacy of our customers, suppliers and business partners.

This Privacy Policy explains how we collect, use, store and protect information collected through our CRM, customer management system, website, Facebook Lead Ads, Instagram Lead Ads and other connected business systems.

Information We Collect

We may collect the following information:

Business name
Contact name
Email address
Telephone number
Business address
Delivery address
Products of interest
Enquiry details
Purchase history
Order history
Customer communications
Website enquiry information
Facebook or Instagram Lead Form submissions
Information voluntarily provided to us

How We Use Your Information

We use your information to:

Respond to enquiries
Contact prospective customers
Provide quotations
Manage customer accounts
Process orders
Provide customer support
Improve our products and services
Analyse customer purchasing trends
Recommend relevant products
Schedule customer follow-ups
Manage sales activities
Improve customer experience

Facebook & Meta Lead Forms

If you submit your information through a Facebook or Instagram Lead Form, your information may be automatically transferred into our internal CRM system for sales follow-up and customer relationship management.

Data Sharing

We do not sell your personal information.

Information may be shared only with trusted service providers that assist us in operating our business, including:

CRM software providers
Email providers
Phone system providers
Order management platforms
Delivery providers
Payment providers

Only where necessary to provide our services.

Data Security

We take reasonable administrative, technical and organisational measures to protect your information from unauthorised access, disclosure or misuse.

Data Retention

We retain business contact information only for as long as necessary to operate our business, comply with legal obligations or maintain customer relationships.

Your Rights

You may request to:

Access your information
Correct inaccurate information
Update your details
Request deletion of your information where legally permitted

Our website may use cookies and analytics tools to improve website performance and user experience.

Contact

For any privacy enquiries please contact:

Bad Boy Bakehouse

Email: info@badboybakehouse.com.au

Website: https://www.badboybakehouse.com.au

Changes

We may update this Privacy Policy from time to time. Any updates will be published on this page.

Terms of Use
Bad Boy Bakehouse CRM & Lead Management Platform
Effective Date: 27 June 2026
Introduction
These Terms of Use govern the use of the Bad Boy Bakehouse website, customer portal and CRM-related services.
By submitting enquiries, completing forms or using our services, you agree to these Terms.
Business Enquiries
Information submitted through our website, Facebook Lead Ads, Instagram Lead Ads or other enquiry forms is used solely for responding to enquiries and managing customer relationships.
Submitting an enquiry does not create any obligation for either party.
Orders
Orders remain subject to acceptance by Bad Boy Bakehouse.
Product availability, pricing and delivery schedules may change without notice.
Intellectual Property
All content on this website, including logos, branding, graphics, product descriptions and images, remains the property of Bad Boy Bakehouse unless otherwise stated.
Customer Accounts
Where customer portals or online ordering systems are provided, customers are responsible for maintaining the confidentiality of their login credentials.
Limitation of Liability
While we make every effort to ensure the accuracy of information provided, Bad Boy Bakehouse accepts no liability for indirect or consequential loss arising from the use of this website or associated systems.
Third Party Services
Our systems may integrate with third-party providers including Meta, Ordermentum, Google Maps, email providers and other business software.
Their use is governed by their respective terms and privacy policies.
Privacy
Your use of our services is also governed by our Privacy Policy.
Changes
Bad Boy Bakehouse reserves the right to amend these Terms at any time.
Contact
Bad Boy Bakehouse
Email: info@badboybakehouse.com.au
Website: https://www.badboybakehouse.com.au

Data Deletion Instructions
Bad Boy Bakehouse CRM & Lead Management Platform
Effective Date: 27 June 2026
Requesting Deletion of Your Data
Bad Boy Bakehouse respects your privacy and your right to request the deletion of your personal information.
If you have submitted an enquiry through our website, Facebook Lead Ads, Instagram Lead Ads or any of our online forms, you may request that we delete the personal information we hold about you, subject to any legal or regulatory obligations requiring us to retain certain records.
How to Request Deletion
To request deletion of your personal information, please contact us using one of the following methods:
Email: info@badboybakehouse.com.au
Please include:

Your full name
Business name (if applicable)
Email address used when contacting us
Phone number (optional)
A brief request asking for your information to be deleted

What Happens Next
Once we receive your request, we will:

Verify your identity where necessary.
Review the request.
Delete or anonymise your personal information where legally permitted.
Confirm once the deletion has been completed.

Most requests are processed within 30 days.
Information That May Be Retained
Certain information may need to be retained where required by law, including:

Financial records
Tax records
Transaction records
Information required to resolve disputes
Information required for legal or regulatory compliance

Where information cannot be deleted, it will only be retained for the minimum period required by law.
Facebook & Instagram Leads
If your information was collected through Facebook or Instagram Lead Forms, requesting deletion through Bad Boy Bakehouse will also remove your information from our internal CRM where applicable.
Contact
Bad Boy Bakehouse
Email: info@badboybakehouse.com.au
Website: https://www.badboybakehouse.com.au